Support Policy for Webvisions' Virtual Private Server Hosting with Plesk



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Virtual Private Server Hosting with Plesk delivers the advantages of maintaining full administrative control of your server without having to worry about maintaining your network or hardware. In this manner, Webvisions manages and maintains the machine and the network, leaving you to manage your clients without any interference from Webvisions. The Plesk panel (website) is an intuitive comprehensive web-based application for full management of your Virtual Private Server. It allows you full control of multiple web sites without further assistance from Webvisions.

Support Policy
  1. Webvisions provides 24/7 mission-critical network and hardware related support for your Virtual Private Server at 65-67739387 or by writing to support@webvisions.com. To read more about the performance guarantee, please visit Service Level Agreements
  2. For additional support relating to the Plesk interface, a number of available sources of assistances:
    • The online Plesk manual
    • The Plesk documentation and searchable Knowledge Base web page at http://faq.sw-soft.com/
    • The Plesk FAQ and Documentation page at http://www.sw-soft.com/en/support/plesk/
    • You may also want to visit http://forum.sw-soft.com/ the official worldwide developer forum for Plesk.
  3. Should you require troubleshooting assistance, you may engage Webvisions to assist through the following options
    • 1 x Plesk Support Incident: S$250 (Maximum of 5 hours)
    • 10 x Plesk Support Incident at 30% Discount
    • Plesk Support Incidents are not pro-ratable and valid for 2 years from date of issue.


    You may download the Plesk Support Incident purchase forms at this link or request them by writing to support@webvisions.com

    While Webvisions is glad to assist where possible, Webvisions is not responsible for Plesk application-related problems, including but not limited to the following:

    • known bugs or the reporting and resolution of new bugs
    • problems as the result of misconfiguration or misuse of the Plesk interface
    • problems as the result of corruption of the OS or installation of third-party applications
    • any other incident that occurs as a result of anything other than Webvisions' network or hardware management.




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